Privacy Policy

Effective Date: October 1 2022

The Institute of Science, Health & Performance (ISHP) is committed to protecting your personal information and ensuring that your privacy is respected. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

ISHP collects the following personal information through our website and associated platforms:

Personal Data: We collect names, email addresses, and phone numbers through online forms, including via Wix and/or Flodesk, which users voluntarily opt into.
Booking Information: If you book services through the Jane app (which is compliant with PIPEDA), additional information related to your appointment or health records may be collected.

How We Collect Information

We collect personal data through:

Online Forms: Users voluntarily provide their information through opt-in forms on our website.
Booking Systems: Personal information may be collected when users book appointments through the Jane app.
Cookies & Analytics: ISHP may use cookies to capture general information for analytics and marketing purposes. This includes tracking generic details to inform marketing strategy. Users can control cookie preferences via browser settings.

How We Use Your Information

ISHP uses personal data for the following purposes:

Providing Services: To facilitate appointments, services, and communication.
Marketing & Sales: To send you marketing communications if you have opted into such communications.
Website Improvement: To enhance our website’s functionality and user experience.
Analytics: Generic data may be collected for marketing analysis, but no personal data will be sold or used for direct profiling unless you opt-in.

Data Sharing

ISHP does not sell your personal information to third parties. However, personal data may be shared with the following service providers:

Wix and/or Flodesk: Used to manage our email lists and marketing campaigns.
Jane App: Used to manage booking and healthcare information.

These providers are only permitted to use your personal information for the purpose of providing services to ISHP and are bound by confidentiality agreements.

Security Measures

We take the security of your personal data seriously. We employ a variety of measures to protect your personal information. In the event of a data breach, ISHP will notify affected users promptly and provide information on the steps we are taking to address the breach.

User Rights

You have the following rights concerning your personal information:

Access & Correction: You can request access to or correction of your personal data at any time.
Deletion: You may request that ISHP delete your personal data, subject to applicable legal requirements.
Marketing Opt-out: You may opt-out of receiving marketing emails by using the unsubscribe link included in any marketing communication or by contacting us directly.
Cookies & Data Tracking: Users can control cookies and tracking through browser settings and adjust preferences accordingly.

Data Retention

ISHP retains your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy. Personal data related to health records will be stored following applicable healthcare regulations. Marketing and sales data will be retained until you choose to opt-out.

Children’s Privacy

ISHP does not knowingly collect personal information from children under the age of 13 without parental consent. However, information may be collected through the Jane app for appointment booking purposes, including health-related data, which is protected under Health Canada’s regulations. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately. We will take steps to delete such information promptly.

Consent & Updates

We collect personal data only when users opt-in by providing consent, typically through forms or checkboxes when engaging with our services. Users will be notified of any significant changes to this privacy policy via email or a notice on our website.

If you have any questions or concerns regarding this privacy policy or wish to exercise your rights, please contact us at:

Institute of Science, Health & Performance (ISHP)
Email: info@ishplabs.com
Phone: 416-785-8788

This privacy policy may be updated periodically. Please check this page for the latest information.